4 months ago
Working with the IT Infrastructure Manager, the IT Desktop Support Analyst will be accountable for providing 1st Line and 2nd Line IT technical support to the business and support IT projects as required. IN this role, you will be responsible to resolve all IT Infrastructure Support issues & Service Requests reported to the gategroup IT Helpdesk as well as manage all Support issues and Service Requests, which need to be escalated to internal or external 3rd Party support providers.
We are looking for a diligent, driven, passionate individual who is keen to make an immediate impact within a busy operational environment.
The role may require you to be able to travel within the UK&I as and when required for specific IT Support tasks.
Qualifications and Experience:
Educated to a Bachelor’s degree in Information Systems or equivalent IT related discipline; CCNA / Microsoft Technical Associate (MTA) certification is desirable; ITIL v3 Foundation qualification or experience working in an ITIL influenced environment desirable
Work related experience in a similar role within a fast paced environment providing service to a large user base. Experience of in-flight operations is desirable but not essential.
Skills & Knowledge:
Strong knowledge of Windows 10– deployment and support
Strong knowledge of Office 365
Intermediate PC, laptop & printer hardware support and troubleshooting knowledge
Samsung & iPhone Mobile phone support experience
Application installation and deployment
Active Directory/Exchange User Account Administration experience.
Basic server knowledge (build and support) Windows 2008 and Windows 2012
Backup Exec or other backup tools experience
Basic networking knowledge – understanding of TCPIP, DHCP, DNS, switching & routing principles
Exposure to VMware
Ability to work efficiently using own initiative to resolve issues
Effective verbal and written communication skills in English
Ability to work under pressure and to tight timescales, prioritising as appropriate
Proactive and flexible attitude
gategroup Competencies Required to be Successful in the Job:
Information Search and analysis & problem resolution skills
Understanding others, Team Leadership and Developing People
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
* We treat each other with respect and we act with integrity
* We communicate and keep each other informed
* We put our heads together to problem solve and deliver excellence as a team
* We have passion for our work and we pay attention to the little details
* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
* We do what we say we will do, when we say we are going to do it
* We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.