Panasonic Avionics is the market leader in the world of In Flight entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of “People before products” and, as we enter an exciting period of rapid global expansion to support new business, we are seeking a Customer Support Engineer to join our team of specialists in Istanbul, Turkey.
We have an exciting opportunity for a Customer Support Engineer I (CSE I) to be assigned to specific customer airlines as a focal for all technical after sales solutions. He / She will interact with different functional groups within the customer airline and Panasonic to enable a swift resolution.
The CSEp is a technical expert with strong hands-on experience and knowledge of aircraft systems, software and hardware. He / She will troubleshoot and work to resolve system problems occurring on aircraft and provide technical guidance and assistance to customers and participate actively in any retrofits and / or the entry into service of new systems at assigned customers. The CSE will work actively with the assigned customers to gather reliability data for Panasonic Avionics equipment and report relevant information gathered from customer’s organisation to the regional office and head office as appropriate.
He / She must be solution finders with their aim being that airlines and their customers are totally satisfied with the product. Confident and able to work independently, the CSE must have a strong ability to build relationships within the Company and with the Customers.
Ideally degree-level educated or equivalent in engineering, electronics, IT or aircraft avionics.
Demonstrate at least one year of experience in a role of Customer Support Engineer in aviation/aerospace engineering or telecom engineering environment.
Understanding of aircraft avionics systems.
Strong understanding of IT systems and networking with a good understanding of Linux/Unix operating systems and associated commands.
Good analytical skills and be able to produce quality technical reports.
Sound verbal and written communications skills.
Confident and assertive with strong English communication skills.
Must have experience in customer facing roles and have the ability to deal with challenging situations.
Problem solver, using experience and knowledge in hardware and software.
Capable of handling multiple tasks and customer inquiries.
Able to coach and train others.
Eligibility to be gain airside access through routine security checks etc.
Able to travel at short notice.