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10 days ago
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Customer Support Engineer


BBA Aviation
Salary: Discussed at interview
Location: Portsmouth
Job type: Contract/Locum
Contact: Matthew Gough
Category: Engineers Jobs
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Job Summary

To provide professional, technical and commercial support to meet customer requirements, ensuring the highest level of customer service is achieved.

Responsibilities and Duties

  • Identify opportunities for business development within existing customer base reporting competitive activity

  • Visit customers as per contact plan in order to evaluate needs and build positive relationships

  • Produce work instructions in line with log book requirements, OEM specifications and Customer Special Requirements (CSR).

  • Ensure technical compliance with relevant industry standards, OEM and regulative authorities

  • Agree realistic turn round times (TRT) and promised delivery dates (PDD) with the internal and external customer

  • Participate in the Technical Publication Review process and approve changes to in-house systems

  • Ensure technical documentation is updated as required

  • Produce customer status/engine reports and other relevant information as required

  • Prepare cost estimates to submit to external customers as required

  • Provide technical advice and support and training to the internal customer

  • Carry out analysis of test data through liaison with the Test Cell

  • Provide technical/engineering support to customers during field visits and in response to incoming queries

  • Collate and quantify information to enable the release of the product within statutory requirements

  • Participate in defect investigations and incident report investigations as required.

  • Active participation in the Material Review Board

  • Participate in Out of Hours support

    Qualifications and Skills

  • Formal education preferably HNC/degree level

  • Experience in a customer facing role ideally in engineering

  • Expertise in the commercial and engineering aspects of the industry

    Job Type: Full-time

     

Job Summary

To provide professional, technical and commercial support to meet customer requirements, ensuring the highest level of customer service is achieved.

Responsibilities and Duties

  • Identify opportunities for business development within existing customer base reporting competitive activity

  • Visit customers as per contact plan in order to evaluate needs and build positive relationships

  • Produce work instructions in line with log book requirements, OEM specifications and Customer Special Requirements (CSR).

  • Ensure technical compliance with relevant industry standards, OEM and regulative authorities

  • Agree realistic turn round times (TRT) and promised delivery dates (PDD) with the internal and external customer

  • Participate in the Technical Publication Review process and approve changes to in-house systems

  • Ensure technical documentation is updated as required

  • Produce customer status/engine reports and other relevant information as required

  • Prepare cost estimates to submit to external customers as required

  • Provide technical advice and support and training to the internal customer

  • Carry out analysis of test data through liaison with the Test Cell

  • Provide technical/engineering support to customers during field visits and in response to incoming queries

  • Collate and quantify information to enable the release of the product within statutory requirements

  • Participate in defect investigations and incident report investigations as required.

  • Active participation in the Material Review Board

  • Participate in Out of Hours support

    Qualifications and Skills

  • Formal education preferably HNC/degree level

  • Experience in a customer facing role ideally in engineering

  • Expertise in the commercial and engineering aspects of the industry

    Job Type: Full-time

     


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