To provide professional, technical and commercial support to meet customer requirements, ensuring the highest level of customer service is achieved.
Responsibilities and Duties
Identify opportunities for business development within existing customer base reporting competitive activity
Visit customers as per contact plan in order to evaluate needs and build positive relationships
Produce work instructions in line with log book requirements, OEM specifications and Customer Special Requirements (CSR).
Ensure technical compliance with relevant industry standards, OEM and regulative authorities
Agree realistic turn round times (TRT) and promised delivery dates (PDD) with the internal and external customer
Participate in the Technical Publication Review process and approve changes to in-house systems
Ensure technical documentation is updated as required
Produce customer status/engine reports and other relevant information as required
Prepare cost estimates to submit to external customers as required
Provide technical advice and support and training to the internal customer
Carry out analysis of test data through liaison with the Test Cell
Provide technical/engineering support to customers during field visits and in response to incoming queries
Collate and quantify information to enable the release of the product within statutory requirements
Participate in defect investigations and incident report investigations as required.
Active participation in the Material Review Board
Participate in Out of Hours support
Qualifications and Skills
Formal education preferably HNC/degree level
Experience in a customer facing role ideally in engineering
Expertise in the commercial and engineering aspects of the industry
Job Type: Full-time