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24 days ago
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Customer Services Manager MRO


Carbon60
Salary: Negotiable
Location: West Midlands, Bristol, Gloucestershire, Wiltshire
Job type: Permanent
Contact: Matthew Saunders
Sector: Engineering, Sales, Aviation
Category: Buyer Jobs, Customer Service Jobs, Sales Jobs
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Carbon60 are seeking a Customer Service Manager - MRO Sales, within this role you will be reporting to the Customer Service Director, a Customer Service Manager - Maintenance.

Within this role there will be Global travel to Customer and multiple locations worldwide will be required (approx. 50% of working time).

The primary customer base for my clients hydraulic actuation product lines is Europe, Middle East and Africa (EMEA) -based A320, A380, B787 operators, but also includes military and marine customers.

Requirements of the role:

· You will be required to deliver £5M+ annual sales, and associated profitability, in a growing aftermarket environment.
· Develop my clients global aftermarket sales strategy to grow its revenue and profitability, with particular focus on EMEA airline operators and 3rd party (Maintenance Repair Organisations) MROs.
· Be tasked to generate business cases & pricing strategies, deliver and negotiate proposals to contract signature, working with internal stakeholders to ensure compliance to business processes and procedures.
· Be accountable for all inter-trade agreements and partnerships relating to aftermarket activities.
· You will work with exclusive civil sales distributor to maximize spares sales.
· Generate and input forecasts for Sales, Inventory and Operations Planning (SIOP) activity.
· Responsible for TIS - A&C aftermarket marketing, including representation at relevant trade shows and conferences.

Requirements of the individual:

· Demonstrated strong Customer relationships leading to successful high-value sales contracts.
· Demonstrated experience of writing, presenting and negotiating fixed price repair agreements and availability agreement.
· Team player with the ability to interact closely with multi-disciplined teams.
· Must have excellent written, oral and presentation skills.

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

Carbon60 are seeking a Customer Service Manager - MRO Sales, within this role you will be reporting to the Customer Service Director, a Customer Service Manager - Maintenance.

Within this role there will be Global travel to Customer and multiple locations worldwide will be required (approx. 50% of working time).

The primary customer base for my clients hydraulic actuation product lines is Europe, Middle East and Africa (EMEA) -based A320, A380, B787 operators, but also includes military and marine customers.

Requirements of the role:

· You will be required to deliver £5M+ annual sales, and associated profitability, in a growing aftermarket environment.
· Develop my clients global aftermarket sales strategy to grow its revenue and profitability, with particular focus on EMEA airline operators and 3rd party (Maintenance Repair Organisations) MROs.
· Be tasked to generate business cases & pricing strategies, deliver and negotiate proposals to contract signature, working with internal stakeholders to ensure compliance to business processes and procedures.
· Be accountable for all inter-trade agreements and partnerships relating to aftermarket activities.
· You will work with exclusive civil sales distributor to maximize spares sales.
· Generate and input forecasts for Sales, Inventory and Operations Planning (SIOP) activity.
· Responsible for TIS - A&C aftermarket marketing, including representation at relevant trade shows and conferences.

Requirements of the individual:

· Demonstrated strong Customer relationships leading to successful high-value sales contracts.
· Demonstrated experience of writing, presenting and negotiating fixed price repair agreements and availability agreement.
· Team player with the ability to interact closely with multi-disciplined teams.
· Must have excellent written, oral and presentation skills.

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.


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