Customer Service Ambassador- Rail
Do you wow and delight customers? Are you a leader that leads by serving others? Does your innate need to help people and deliver service excellence transcend any job description as you cannot help but give customers your all? Do you project that infectious positive energy people love to be around? If your answer is yes to all this, Then please read on as you may well be what we are looking for.
ProActive Rail are recruiting Customer Service Ambassadors to work with our client based at a major rail station in central london. We are aiming extremely high and will be handpicking candidates who would not feel out of place working in the First Class cabin sections at any of the world's top five airline companies.
Your job will be to provide, first class customer service and care, enhancing the passenger experience which in turn will help create for passengers a relationship with our clients brand. Your role will include assisting passengers with refund payments and providing information on social media. It is fundamental to understand the passengers needs both the spoken and unspoken and as a customer services ambassador, to go above and beyond to ensure the best passenger experience. You will also and help maintain a safe, secure and informative environment for all passengers.
ProActive Rail is a highly ethical, vibrant and modern resource solutions company which embodies the innovative and customer service-oriented approach needed to support the rail industry and evolve in this demanding and ever changing landscape. We have revolutionised staffing solutions in the rail industry because not only do we do things better than most - we also do them differently... the ProActive way!
You must be able to bring a friendly, enthusiastic and flexible approach to your duties, offering the customers a safe, easy and exemplary service every time. Therefore, high visibility presence, fluent English – both written and spoken – confidence to engage and interact with customers whilst demonstrating a genuine passion and pride for the role will be essential.
Must be able to be extravert and assertive to allow for the stand out factor with this project to shine through
You need to have sufficient work and life experience to be able to think on your feet and make snap decisions on the best course of action for the customer.
You will possess the ability and emotional intelligence to make the customer that you are serving understand that they are the most important person in the world for you while engaging with them
You will be working in a safety critical environment with periods of intense activity. You must have the ability to remain calm under pressure and to be assertive when the circumstances demand you to be.
You will be confident with using technology as required by the role and interact with customers whilst exhibiting a genuine passion and pride for the role.
You will need to be robust. This is a challenging position that involves periods of lone working and the requirement to stand for long periods of time.
This will be explained over the phone including how to prepare and what to expect for those selected for a face to face interview
8 days of role specific training.
£15 per hour inclusive.
Central London Train Station
Full time fixed term temporary contract Initial 3 months with possible extension to six months. Potential for permanent position based on performance thereafter.
Monday - Sunday roster. The schedule will include morning, afternoon and weekend shifts
Grooming allowanceSo if you are a reliable, self-motivated, proactive and customer focused individual, and possess the desire to help “wow” and “delight” your customers throughout their entire experience each and every day then we want to hear from you NOW!