Reporting to the Passenger Service Supervisor, the Customer Service Agent plays a vital role in creating a great first impression, ensuring that all customers receive a VIP service. Working as part of our Sales Desk Team you will oversee the Check-In performance, make flight bookings, increase additional sales and resolve customer queries. In this customer facing role, you'll ensure the efficient running of the Sales Desk at the airport.
You will have responsibility for taking payments for all additional sales as well as managing the effective resolution of customer queries as they arise. Creating a friendly welcome for all Jet2.com and Jet2holidays customers, you will effectively monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures.
You will have a genuine passion for delivering great customer service and be able to demonstrate a proven track record in handling customer queries and complaints in a fast paced environment, ideally within an airport operation. With previous experience of successfully meeting sales targets, you will also have a working knowledge of MS Outlook and Excel, with good numeracy skills. Flexibility to work across a 7 days a week shift pattern is required.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!