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28 days ago
Salary: 8.55
Location: Bristol International Airport
Job type: Temporary
Contact: Catherine Knight
Sector: Airport
Category: Customer Service Jobs, Ground Crew Jobs

Job Summary

The rate of pay of pay is £8.55 per hour. Average of 30 hours per week

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, floor walking, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Job Responsibilities

The following responsibilities are associated with this role: 

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs and Immigration as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned

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