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9 days ago
Brussels Airlines
Location: Berlin
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Care Team Officer

Mission

The Care Officer has a supporting role to the Passenger Services in handling various irregularities.

Tasks

*

Provide efficient care in case of irregularities such as misconnections, short connections, cancelled flights, delayed flights, overbookings, aircraft changes, load restrictions, check-in errors, up-and downgrading, diversions, care and rerouting for denied passengers.

*

He/She is cross functional and back-up for various sub activities within Passenger Services such as check-in and boarding and ticketing

Profile

* High school diploma or equivalent through experience

* 2 years of experience as a Passenger Services Agent

* Profound knowledge of check-in and boarding procedures

* Theoretical and practical knowledge of reservation, on re-routings , create and customize reservation files

* Driver’s license

* Fluency in English/French/Dutch

* Customer oriented

* Stress resistant

* flexible

* Organization skills

* Team spirit

We look forward to receiving your CV and motivation letter!

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