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about 1 year ago
Qatar Airways
Salary: Competitive
Location: Europe (non-UK)
Job type: Permanent
Category: Airport Agents Jobs
About your job

We are looking for Airport Service Agents to join our new station in Skopje.

Reporting to the Airport Services Manager you will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner. You will also ensure that our passengers receive the 5 star service that they expect  from Qatar Airways.  

Responsibilities include:

  • Constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
  • Direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
  • Coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities
  • Be the first personal contact between the Airline and its customers
About you

The successful candidate will ideally have:

  • High School education essential
  • Experience working in a similar customer service role in an airport environment.
  • Proven ability to effectively manage mishandled services, including service recovery situations with customers
  • Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage
  • Excellent communications skills in spoken/ written English
  • Strong interpersonal skills
  • Computer literate
  • Ability to work shifts is essential 


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