About Your Job In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.Accountabilty
Delivering the highest level of Customer Service at all customer touch points
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Supervising service partners’ activities for the smooth acceptance of passengers.
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
Checking entry requirements (visas, residence permits) are met
Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
Handling of company mail
Performing pre- and post-flight administration duties
Handling baggage claims
Ensuring compliance with QR Safety and Security requirements.