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9 months ago
Qatar Airways
Salary: Competitive
Location: Oman
Job type: Permanent
Category: Airport Agents Jobs
About Your Job
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.Accountabilty
  • Delivering the highest level of Customer Service at all customer touch points
  • Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
  • Supervising service partners’ activities for the smooth acceptance of passengers.
  • Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
  • Checking entry requirements (visas, residence permits) are met
  • Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
  • Handling of company mail
  • Performing pre- and post-flight administration duties
  • Handling baggage claims
  • Ensuring compliance with QR Safety and Security requirements.
  • On Time Performance

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