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about 1 month ago
Air New Zealand
Location: Sydney
Job type: Permanent
Sector: Operations
Category: Senior Manager Jobs
Our operational & frontline customer experience management roles are critical to the success of the Air New Zealand business. We are looking for an Airport Operations Manager to work collaboratively with the local Airport Manager, managing daily operational issues with considerations to any impacts from a customer, operational or business perspective. Your role will be to foster a premium customer service experience, by developing solid partnerships with internal and external stakeholders, including wider Air New Zealand operational teams, ground handling partners, airport agencies and authorities. With a passion for continuous improvement, you will be driven to identify and implement passenger experience improvements, operational efficiencies and champion internal and and ultimately meeting/exceeding performance standards. As an experienced leader, you will have proven experience in managing large operational functions within complex, challenging environments. Airline or premium hospitality experience would be of interest, but more importantly we would like to understand your breadth of experience in customer centric environments where you have built strong, engaged and premium service focused teams. In previous roles you will have demonstrated your expertise in driving change, process development, coaching and mentoring and standards implementation with a strong results orientation towards achieving performance targets. This role is a great opportunity to consolidate your operational & hospitality management experience within Air New Zealand Group and provide you the opportunity to make a significant impact on Air New Zealand's offshore portfolio. To apply for this role you must be able to work legally and permanently in Australia. Please apply online with your CV and cover letter. If you require more information, please refer to the position description attached or contact Patrice Wilkin on. Applications close on 22/01/18. Recruiter details: Patrice Wilkin

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