The client, a market leader with World Wide presence, superb professional environment and outstanding reputation, is looking for a Freight Account Manager to join their UK team.
Job Purpose Statement
The role of an Account Manager involves building client relations and servicing our existing and new client base with aircraft charter solutions.
You will report directly to the Team Leader, Freight and assist with large contracts and other ad-hoc projects, building and developing key client and supplier relationships as well as tightening global relationships with other offices.
To compliment the primary role, it will be necessary on occasion to be included in various field activities such as client visits, airline visits, event attendance, aircraft viewings or flight riding.
To be effective in this role you will demonstrate proactive sales ability, smart procurement abilities, creative presenting skills, outstanding commercial awareness and insightful closing and negotiation techniques.
General responsibilities include, but not limited to:
Providing support to the Team Leader, Freight and the team, in all aspects of day to day trading.
Creating, maintaining and developing relationships with clients and suppliers and maintaining active records of this within our CRM system.
Speedy turnaround of new and existing client enquiries and tenders.
Coordination of bookings and their operations as well as orderly maintenance of paperwork/files.
Achieving targets set for each financial year.
Under the guidance of the Business Development Manager, lead, create and execute a sales plan to bring onboard new clients, including sales visits and cold calling.
Conforming to all company procedures and compliance standards as set down in the employment contract and staff manual.
After the training period, participate in the out of hours on call rota.
Building new business for the client in an extremely competitive market
Managing and maintaining high service levels on demanding accounts
Delivering high levels of customer orientated service
Required Skills & Experience
A good understanding of the aviation and/or freight industry Customer focused with good people skills and the ability to form good business relationships.
Ability to communicate effectively, with a strong telephone manner
Previous experience working in an international team environment
Well organised with excellent time management skills
IT literate with the ability to learn the functions of numerous internal IT systems
Competitive, results driven, highly motivated and hungry to win business
Logical approach to problem solving and adapt at keeping up with a changing situation
Proficiency in a second business language would be advantageous
Ability to maintain a sense of humour, even in a pressured situation